Candidate/End-User Experience, Pt 4: Can Automation Drive Efficiency Gains Without Losing the Human Touch?

Thanks for joining us as we explore the topic, “Can there be too much automation in the recruitment process.” In this fourth and final post in the series, we ask the question, “Can automation drive efficiency gains without losing the human touch?”

The answer is yes, if we automate the processes with the candidate in mind.

We need to constantly question ourselves and challenge those that are building the systems. We have to ask the questions as if we were the applicants. What would I expect at this stage? How would I like to be treated? What communications am I expecting? What language, terminology, tone? How often? And which format should we use – should it be SMS, email, video, links, in person, phone?

Read the rest of the series on The Staffing Stream Blog

via The Staffing Stream

Author: Mike Drolet


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