Deploying MSP Direct for quick access to quality talent | Pontoon

Deploying MSP Direct for quick access to quality talent

Summary

Scope expansion that led to enhanced service delivery

Pontoon had operated a strong MSP programme for our customer in the UK, and they expanded our scope with US contingent roles.

Our experts consulted the customer and deployed Pontoon’s direct sourcing model – MSP Direct – for the expanded remit.

The challenge

Enabling faster access to talent

The challenge was to design a direct sourcing model that seamlessly integrates with our customer’s contingent hiring. We proposed MSP Direct which would accelerate time-to-fill while reducing the agency spend and ultimately saving on our customer’s bottom line.

When we started this initiative 27.4% of the hires came through our direct sourcing channel. Our goal was to increase direct sourcing hires to 45% by the end of 2022 which would deliver cost-saving back to our customer and tap into new talent pools.

How we helped

Plugging in MSP Direct for fast and quality hiring

We leveraged sourcers, screeners and a recruiter in our Toledo Customer Hub to support candidate attraction, sourcing, and screening. New KPIs were defined, communicated and monitored for the US team similar to how the programme operated in the UK. We aimed for 3 candidate submissions within 48 hours of the sourcing team receiving the requisition which was piloted for three roles – Financial Analyst, Data Analyst, and Strategic Sourcing Specialist. The sourcing team were given exclusivity to all roles for a 48-hour period

Our sourcers tailored specific candidate outreach strategies to tap the right pockets of talent, depending on the role requirements and desired seniority. Pontoon Analytics was used to identify real-time talent availability for niche skillsets and quickly approach individuals who matched the role specs.

Once the recruiter reviewed the resumes and identified candidates that matched the roles, a phone conversation was scheduled with our screener and the candidate. If the candidate passed the initial phone screen, they were shortlisted for hiring manager reviews.

The team also developed a talent community for silver-medallist candidates where they curate the known candidates to reengage them for future openings.

Results

Resumes began coming through from the direct sourcing channel much more quickly. In fact, 78% of requisitions received resumes within 48 hours, and 100% received 3 resumes within 72 hours.

The team rolled out MSP Direct in July 2020, and within the first six months of deployment, our customer saved $23,483 in recruiting costs. This translated to $1,468 per worker in cost savings compared to traditional supplier-based hiring.

In 2021, we filled 20% of the customer’s requisitions through MSP Direct, resulting in $256,385 annual projected cost savings.

As of June 2022, the US Direct sourced hires stand at 43% with even more improvement ahead. Time-to-offer also proved to be a substantial improvement through direct sourcing. Candidates that came in through MSP Direct made it to the point of offer 7 days (avg.) sooner than candidates who were presented by agencies.

As a result of this uptick, Q1 cost savings attributed to Direct Hiring in the US stand at $125k.

Impact

Realising benefits of direct sourcing

In addition to significant cost savings and our customer-centric approach, hiring managers are seeing the benefits of direct sourcing.

Our direct sourcing team has built reliable and trusting relationships with the hiring managers at our client. To better source for their requirements and role intricacies, the sourcing team asks excellent questions and acquires a far deeper understanding of the requisition – hiring managers are delighted!

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