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For our Financial Services customer, our Pontoon Analytics team assessed the operational health of the MSP program. By looking at multiple variables across several reporting periods we found areas to increase sustainability and enhance performance backed by data.
Our Pontoon Analytics team created a set of operational reporting metrics that highlight YOY and month to month variances within program spend and other SLAs. The results identified potential weaknesses and deficiencies that can be proactively addressed to eliminate future risk.