Current update

What is Pontoon’s ‘Business Continuity Plan?'
How well prepared are we?
Is our IT infrastructure robust enough?
What measures are in place across our delivery centres?
What’s the potential business impact to the global economy?
Suggested reading links

What is Pontoon’s ‘Business Continuity Plan?'

  • Pontoon have created a Coronavirus Disaster Committee who meet daily to discuss pertinent topics such as employee wellbeing, daily WHO / CDC updates and any events that have or may impact our ability to continue to deliver services.
  • Our SVP of HR sits on the global Adecco Disaster Committee. Their purpose is the same across the The Adecco Group. The purpose of this team is to flow information down into group organisations but also roll up any reported cases or business changes impacting the entire group. Pontoon’s position on both ensures we are well resourced and informed about the spread of the virus and the correct steps to take globally and locally.
  • As a result we have global oversight of our company and specialist local HR advice pertinent to all countries we operate in which are reporting cases. This ensures a consistent live flow of information to all colleagues allowing us to respond quickly and appropriately to any and all developing situations.
  • We operate in 110 countries with over 10% of our workforce already working remotely. Across our 6 Shared Service Centres located in Toledo, USA, Rouen, France, Manila, Phillippines, Bangalore, India, Krakow, Poland and Keele, UK and have the ability to flex our workforce across these centres depending on the need and volume of cases or absentees in an individual region.
  • All of our major accounts have individual BCP/ Disaster Recovery plans in place as do each of our Service Centres. We regularly practice these contingency measures on a global level to ensure preparedness for multiple force majeure events, so are well practiced if we need to enact them.

How well prepared are we?

  • As well as our ability to flex globally, our colleagues are familiar with a home working evacuation policy which we have to exercise approximately on a quarterly basis as part of our ‘force majeure’ BCP. We are monitoring the situation daily and are well prepared to enact this policy if needed.
  • We have built a specialist global intranet site for all employees to ensure live communication on the most pertinent information. This includes global guidelines on travel, a live ‘business travel policy’, work from home policy, events, general health tips, live updates from the World Health Organisation and FAQ on the virus. More information can made available to you on request if needed.
  • We have implemented a temporary travel policy as of Wednesday 4th March, freezing all travel to events with excess of 30 participants and moved to our virtual internal meeting structure to limit all business travel but ensure continuity. We continue to use best judgement and advise on updates to policy across our global network. Any colleague returning from an affected region is in a 14-day work from home quarantine and has access to local HR advice and the latest in country health advisory.
  • We are proactively working with all our key supplier partners and technology vendors to ensure the relevant steps are being taken by them to ensure their ability to deliver services we rely on as well.

Is our IT infrastructure robust enough?

  • Yes absolutely. We are not a technology company so do not host core technology, we rely on a wide network of suppliers to staff our global programs. As above we are working with all of our key partners to ensure our delivery infrastructure remains intact.
  • All of our services are located remotely giving virtual working capability to every colleague globally via VPN access where allowed on program level. In addition last year we implemented MobileIron for all Pontoon devices ensuring secure mobile access can be maintained.
  • We recently completed a full global hardware audit which ensures that every colleague has access to the correct equipment required for remote working.

What measures are in place across our delivery centres?

  • The Adecco hand washing policy (document attached) has been rolled out to all colleagues and there is visible signage in all Pontoon delivery centers.
  • Any colleague experience symptoms aligned with COVID-19 (shortness of breath, dry cough, fever) is recommended to immediately work from home and seek the relevant medical and local public health advice.
  • Enhanced cleaning requirements across all office locations.

What’s the potential business impact to the global economy?

  • While it is very early to see the true impacts to our industry and the wider economy we will continue to communicate any insight and / or thought leadership that we receive. Click here to read the most recent insight from The Adecco Group https://www.adeccogroup.com/futuhreinsight/9-tips-to-minimize-disruption-during-a-pandemic/
  • Our Pontoon Analytics team has put together a project group to start to analyse early data sets on job creation data, interview rates/ cancellations and other metrics so we can in time build a model highlighting impact and also advise customers on their own recovery needs. While it is very early and we do not yet have a reliable sample size, we will update you when we have a strong enough data set to properly consult.

 

Minimising risk

SUPPORT FOR SUPPLIERS

Our Pontoon Partner information page  brings  together some key people in the staffing industry to share best practices as we navigate the current global COVID-19 outbreak.

Pontoon Supplier Page

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