Direct Sourcing unlocks savings and powers workforce efficiency

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MSP expansion unlocks a more efficient, cost effective workforce model 

When our customer expanded their UK MSP into the United States, we delivered a Direct Sourcing service that restored control to their contingent workforce strategy. Integrated into the external hiring workflow, the solution optimised talent attraction, accelerated delivery and reduced reliance on agencies. 

Our objective was clear: faster time-to-fill, reduced costs and stronger workforce stability. Within the first year, our model delivered over $250K in annual savings, increasing to $1M by year four. 

A resilient talent pool built for long-term workforce demand 

Pontoon’s team sourced, screened and attracted candidates to support the customer’s US contingent hiring. To drive responsiveness, we introduced new KPIs targeting the submission of three qualified candidates within 24 hours of receiving a requisition. This powered efficiency and strengthened accountability across each stage of the workflow. 

We used tailored outreach and Pontoon Analytics to identify, engage and convert high quality talent. To support recurring demand, we built a talent community that enabled targeted re-engagement of high potential workers and faster time-to-productivity for repeat roles. 

Cost savings unlocked and recruitment efficiency restored

Our Direct Sourcing model delivered measurable gains: 

  • In just the first six months of delivery, the customer saved $23K — an average of $1.5K per worker. 
  • Starting at 20% fulfilment in year one, Direct Sourcing resulted in $256K in annual savings.
  • As fulfilment increased to 38.2%, the customer unlocked $1M in savings per year, bringing total savings since launch to $3.6M.
  • Directly sourced workers moved from submit to offer two days faster and achieved an offer rate twice that of agencies.

Beyond metrics, the approach deepened relationships with hiring managers. With clearer insight into role requirements, our team delivered more precise submissions and elevated stakeholder confidence.