Onboarding tool improves remote hiring processes

Cutting lengthy onboarding time for a smoother hiring process

Implementing an efficient onboarding solution was essential to modernise a slow and outdated hiring process for our Tech & Consulting client. The communication methods available led to unnecessary back-and-forth, extending candidate onboarding times and delaying start dates.

To address this, Pontoon introduced a consistent and streamlined process using our proprietary remote onboarding tool, PontoonON.

Previously, onboarding new workers took nearly six working days—our automated solution now completes the process in under one working day, significantly improving speed, experience and the capability of our customers to deliver on their business outcomes.

Reducing risk and avoiding escalations

Our client’s onboarding process was time-consuming, manual, and inconsistent—for both candidates and hiring managers. It led to frequent requisition escalations, increased time-to-hire, and introduced compliance risk.

Our objective was to automate key tasks and ensure clear, timely communication of instructions and documentation requirements. We aimed to significantly reduce time-to-start for new hires while improving the overall experience for all stakeholders involved in the hiring process.

Automation transformation

We implemented PontoonON to streamline and modernise the onboarding process. As this was a new tool within the programme, we drove adoption through weekly touchpoints with key stakeholders—developing early buy-in to champion and promote the changes being made in order to support a smooth rollout.

The solution accelerated the multi-step onboarding journey by eliminating communication bottlenecks and addressing compliance requirements efficiently.

PontoonON’s automated workflow enabled hiring managers to focus on core business priorities, while delivering a seamless experience for candidates and greater clarity for our supplier partners. 

An expeditated onboarding process

PontoonON improved onboarding speed by 150%—reducing the average time from 5.5 working days to less than one day within just six months.

This enhancement established a new best practice and significantly improved the user experience for hiring managers, supplier partners, and new hires alike.