Contingent workforce transformation for an energy client 

grow

A critical transition to operational independence

A major UK energy system operator moved to full independence from its former parent company. The transition required a rapid rebuild of the operating model. Policies, processes, and systems required a complete redesign while business continuity had to be safeguarded. With £60 million in contingent workforce spend under management, the organisation needed a trusted partner to restore control, unlock savings, and stabilise delivery.

A future‑ready workforce strategy

Pontoon delivered a phased MSP implementation that restored control and stabilised delivery.

Advanced Power BI reporting elevated visibility and delivered real‑time clarity on agency spend, workforce activity, and compliance metrics.

VMS optimisation resulted in 100% compliance with system‑driven workflows and strengthened governance.

Innovation reinforced delivery:

  • Digital referencing supported faster onboarding and an improved candidate experience
  • Direct Sourcing reduced premium supplier costs and supported faster time to productivity
  • MSP automation streamlined workflows and reduced manual effort

The organisation gained a stable platform for strategic workforce redesign through transition and beyond.

Measured gains across cost, compliance, and visibility

The programme delivered significant results from go‑live:

  • £4.78 million in cost savings, achieved through optimised rate cards, improved tenure management, and targeted supplier sourcing
  • Referencing turnaround reduced by 50%, enabling faster onboarding
  • One‑day reduction in average onboarding time, led to faster time to productivity
  • 100% compliance with VMS‑driven processes and new organisational policies
  • Real‑time reporting, replaced manual monthly reporting cycles
  • Consistently high stakeholder satisfaction, reflected in an NPS above 80

Pontoon combined advisory expertise, advanced technology, and MSP delivery to restore control, unlock savings, and elevate visibility during a complex organisational transition. The partnership now supports ongoing optimisation and provides a strong foundation for strategic workforce planning in a rapidly evolving energy sector.