From manual processes to market-leading efficiency

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A stronger MSP model to reduce risk and optimise delivery

Managing temporary recruitment in‑house had become increasingly unsustainable for a Global Financial Institution. Over two years, contingent worker volumes surged, yet the organisation continued to rely on manual spreadsheets to track roles and workers. Supplier relationships were fragmented, with inconsistent onboarding, invoicing and background screening processes. Margins were high, compliance risks surfaced during audits and operational strain escalated.

An independent review of the operating model confirmed the need to reduce risk and elevate efficiency. The client needed an MSP model to:

  • Access talent through a stronger, quality‑assured supplier network
  • Align with market best practices across operations and compliance
  • Consolidate suppliers under one accountable partner
  • Reduce time‑to‑hire and HR risk
  • Deliver cost optimisation and a more consistent hiring experience via a dedicated onsite team

Commercial gains, clearer workflows and consistent delivery

Pontoon delivered an MSP powered by Direct Sourcing, designed to restore control and improve operational resilience.

Commercial optimisation. Pontoon reduced supplier mark-ups to deliver immediate cost savings, and introduced tenure-based reductions to drive long-term value. Further savings were secured for directly sourced and payrolled placements, reinforcing a model that prioritises efficiency and value.

Technology enablement. The introduction of a Vendor Management System (VMS) replaced manual spreadsheets with automated workflows. Timesheets, invoicing and reporting moved into one transparent, centralised platform, giving the client visibility and actionable insight across the temporary workforce.

Dedicated programme team. Pontoon deployed an onsite team to manage stakeholders, suppliers and compliance requirements. Their presence restored consistency across onboarding, invoicing and policy adherence, giving hiring managers a seamless, predictable experience.

Transformational outcomes: value beyond expectations

Direct Sourcing gains. Direct Sourcing has become central to the client’s talent strategy, supporting faster onboarding and reduced dependency on third‑party suppliers. By year two, it accounted for 70% of total fulfilment.

Significant cost savings. Client’s efficiency gains reached £1.8 million, exceeding the £1.5 million stretch target. These results show a sustainable model built to continue unlocking value.

Operational excellence. The VMS created automated workflows, elevated compliance and reduced administrative load. The client now benefits from centralised visibility across the entire programme, supporting smarter decisions and more efficient delivery.

Strategic growth. Performance has driven expansion into Services Procurement in the UK, with geographic growth across Ireland and Germany. The organisation is now positioned for broader operational efficiency and stronger competitive advantage.

The programme moved the client from a fragmented, risk‑prone legacy to a future‑ready workforce model powered by compliance, efficiency and cost optimisation. Pontoon’s MSP restored control, unlocked savings and repositioned the organisation for sustained success.