Our customer, a financial services customer, experienced bottlenecks within their billing and hiring processes for their overall talent programme.
In order to eliminate the bottlenecks in their processes, we needed to identify them.
Through the increased leveraging of our analytics tool, we translated SLA’s, audit results and deliverables into practical and actionable dashboards.
By gaining a thorough understanding of each deliverable and its intended goal, the MSP team has been able to equalise the number of external reports.
Programme metrics were delivered to our customers stakeholders at a much more details and presentable level.
90% of invoicing errors were eliminated.