How we eliminated bottlenecks with accurate reporting

How we eliminated bottlenecks with accurate reporting

Summary

A case of bottlenecking

Our customer, a financial services customer, experienced bottlenecks within their billing and hiring processes for their overall talent programme.

The challenge

Examining the process

In order to eliminate the bottlenecks in their processes, we needed to identify them.

How we helped

Analysing and understanding

Through the increased leveraging of our analytics tool, we translated SLA’s, audit results and deliverables into practical and actionable dashboards.

By gaining a thorough understanding of each deliverable and its intended goal, the MSP team has been able to equalise the number of external reports.

Impact

Clear results

Programme metrics were delivered to our customers stakeholders at a much more details and presentable level.

90% of invoicing errors were eliminated.

Related Case Study
Case Studies
X