How we helped a telecom giant with global networking

How we helped a telecom giant with global networking

Summary

A need for consistent global solution

Our customer sought a partner to solve several international recruitment challenges.

The customer wanted a service that is consistent globally but accounts for local country nuances.

They wanted to reduce time-to-fill and enhance the quality of candidates.

Through a phased transition, we implemented an integrated, end-to-end solution.

The challenge

Aligning values, programme management and compliance requirements

Our customer sought talent acquisition and cost reduction to a consistent and visible global process.

They needed a solution that aligned with their organisational values, offered centralised programme management, and fulfiled compliance requirements.

How we helped

Talent acquisition across the globe

We set up a team of 245 people and based our resources on-site in various customer office locations across LATAM, US, EMEA, and APAC, supported by our customer hubs in Toledo, Krakow, and Manilla.

Yearly hires amounted to 20,000 people in 70 countries worldwide, including internal and external talent across all levels of seniority, from graduate to executive.

Talent included IT engineers and software developers, marketing specialists, finance professionals, and many more.

Our experts also spoke 17 different languages to ensure we communicated effectively with all local stakeholder groups.  

Transformed global service

In the initial delivery phase, we focused on stabilising customer’s global delivery by introducing new technologies that automated the recruitment process and enhanced user experience.

These included market insight and analytics tools, interview scheduling and onboarding automation technology, as well as best-in-class ATS.

Then we expanded our key talent acquisition service to include employer branding and recruitment marketing support that covers career site optimisation, enhanced website content, programmatic advertising, as well as diversity and inclusion initiatives.

We streamlined the global operations by introducing our company-wide lean management system – PERFORM and upskilled our people through Lean Six Sigma training.

The team built a robust process for capturing and reporting customer satisfaction and designed a self-serve online library of documented procedures and available toolkits.

The library allowed for easy knowledge sharing and supported onboarding of the new team members.

We worked with the customer and our Operational Excellence (OPEX) team on enhancing the service.

Impact

Customer delivery in North America

We support Canada and the United States in various locations with a team of ~37, comprised of Delivery Managers, Recruiters, Coordinators and Sourcers.

We handle all internal and external professional hiring, as well as University Relations.

Our team is centralised in Plano, TX but we have a few team members in Montreal (3), Ottawa (1), Austin (2), and Santa Clara (1).

Customer delivery in Latin America

Our programme team of 15+ talent acquisition specialists dedicated to the LATAM region have filled 30,000+ roles, screened 165,808 applications, and delivered 168,096 phone screens.

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