General Privacy Policy

Last Updated: [12/06/2020]

Pontoon Solutions (including Pontoon Solutions, Inc. and/or its applicable affiliated companies such as, but not limited to: Pontoon Europe Limited; Pontoon Philippines, Inc.; Pontoon Singapore Pte. Ltd.; Pontoon Australia Pty Ltd; Pontoon Germany GmbH; and PONTOON (France)) (“Company”, “we”, “us”, “our”) is committed to protecting and respecting your privacy.

This General Privacy Policy describes our privacy practices in relation to the information we collect from you when you visit our website, which is accessible at, or when you access or use any applications or features made available by us on or through or in connection with this Website or our services that link to this General Privacy Policy (collectively, the “Website”).

Note that when we collect Personal Data (defined below) from or about you in connection with a potential job opportunity, our Candidate Privacy Information Statement also applies and should be looked at. You can read our Candidate Privacy Information Statement by visiting here.

Personal Data we may collect from you in using this Website

When you visit and interact with this Website, we collect information about you, including Personal Data. “Personal Data” means information that identifies or relates to you, or as defined under applicable law. The following identifies the categories of Personal Data we collect directly from you (or about you) and how we collect such data:

  • Online forms and accounts: When you complete an online form or create an account on our Website, we may collect contact information such as your name (first and last), e-mail address, telephone number, physical address, and online user account details (collectively, “Identifiers”). We may also collect information pertaining to your professional qualifications, including your educational and professional background and salary (collectively, “Education and Qualifications”).
  • Communications with us online: We will collect any Personal Data you provide to us when you use our contact forms (for example “Contact”, “Contact us today”, “Send us a message”, or “Contact us about working together”). Providing us your Personal Data via our contact forms is not required; however, please note that fields marked with an asterisk (*) are mandatory fields, because we have determined we need this information to comply with or respond to your request, or to improve your future experiences with us and our Website. Other information or Personal Data you share with us when completing our contact forms is at your sole discretion. If you contact us, we will keep a record of that correspondence in accordance with our established retention protocol.
  • Marketing: We also may collect information for marketing purposes and analysis, including information on how you respond to email, SMS, phone and other marketing campaigns as well as feedback you provide about us and our services through our satisfaction surveys (collectively, “Correspondence and Feedback”).  Messaging and data rates may apply for any SMS, MMS, and other electronic communications (typically, this is based on your carrier and service plan).  For more information, please visit our Terms of Use.
  • Your company’s needs: If you are interested in our services, we may collect Personal Data and other information about you in connection with your company’s employment or other needs, including without limitation, Identifiers such as your name (first and last), e-mail address, telephone number, as well as your company name, job title, job function, job level, industry, staffing or employment challenges, current recruitment model, your location, sector, experience working with our brands, company registration number, purpose of attendance (at an event), size of opportunity, and type of staffing or other need.
  • Social media, online forums, blogs, message boards: We also may collect Personal Data and other information about you when you choose to interact with us through social media platforms. In addition, we also may collect the Personal Data you make available on your public social network profiles and on other public locations, including, without limitation, on Facebook, LinkedIn, Twitter, Instagram, or other company websites and/or job boards. The Personal Data we collect in this manner may include Identifiers (name (first and last), contact information, and location) and Education and Qualifications (education, training courses and internships, and work experience), skill sets (for example, foreign language skills), professional or employment-related information (education and work experience), and any other information you make available on social media platforms and other public locations (collectively, “Social Media Information”).
  • Career opportunities: If you apply for a career opportunity with or through us, we may collect Personal Data and other information from you, which may include Identifiers such as your contact information (name (first and last), physical address, telephone number, e-mail address), and Education  and Qualifications, which includes education, training courses and internships, and work experience, skill sets (for example, foreign language skills) and any other information you listed on your resume or CV. For more information about our collection practices for job candidates, please visit our Candidate Privacy Information Statement, available at this page.
  • Cookies and automated technology: For more information about the information we collect about your equipment browsing actions, and patterns, please consult the “Cookies and automated technology” section below.
  • We also collect any other Personal Data you choose to provide to us or we obtain about you in accordance with applicable law.

Sensitive Personal Data. When you visit or interact with our Website, you are not required to submit information that may be considered sensitive, including your race or ethnic origin or data concerning your health or sexual orientation. If you decide to provide us with sensitive Personal Data, we will handle the information according to the practices identified in this General Privacy Policy as well as those identified in the Candidate Privacy Information Statement available at this page.

How we use your Personal Data

We collect and use the information or Personal Data we collect from or about you for the following business purposes:

  • to provide you, our clients and prospective clients, and our candidates and prospective candidates with our services.
  • to best tailor content and resources according to your preferences.
  • to respond to your requests or questions when you contact us.
  • to help us create, publish, and improve content most relevant to you.
  • to ensure that the content provided through the Website is presented in the most effective manner for you and for your device.
  • to allow you to participate in interactive features of our Website, when you choose to do so.
  • to further develop and improve the Website, and systems to better serve you. This mainly takes place in the context of new IT systems and processes so that information about you may be used in the testing of those new IT systems and processes.
  • where necessary, to comply with any legal obligation.
  • for our business contacts, to attempt to establish or strengthen a business relationship with you. This may include, for example, informing you how we can assist you with our services.
  • we also may use your Personal Information in:
    • investigating or responding to incidents and complaints, and/or
    • complying with investigations carried out by the police, government or regulators.

We also may use the Personal Data we collect for commercial purposes such as:

  • to send you direct messaging or marketing via email, text message, and/or other communication means. You may opt-out of receiving future messaging or marketing communications at any time by emailing us using the information listed in the “Contact” section below.  Messaging and data rates may apply for any SMS, MMS, and other electronic communications (typically, this is based on your carrier and service plan).  For more information, please visit our Terms of Use.
  • to inform you about services, products, events that might be of interest to you (we may communicate by email, telephone, text message, mail and/or other communication methods).
  • to send to you other information – such as Company upcoming events or newsletters – that may be of interest to you.
  • to perform analytical research on our prospective client and candidate base, including the content, and the services/products in which they are interested.
  • to transfer data to third parties (see the “Sharing with third parties” section below).

Where applicable, our use of your Personal Data as described above is permitted by the European General Data Protection Regulation (“GDPR”) because it is:

  • necessary for our legitimate interests in pursuing the purposes set out above, and such interests in each case are not overridden by your privacy rights;
  • in some cases, necessary to meet our legal or regulatory responsibilities, such as disclosures to authorities, regulators or government bodies;
  • in some cases, necessary for the performance of a task carried out in the public interest and, when we use special categories of Personal Data, necessary for establishing. exercising or defending legal claims or where the processing relates to Personal Data manifestly in the public domain; or
  • in some cases, necessary to perform our obligations under a contract with you;
  • in limited circumstances, processed with your consent which we may obtain from you from time to time, such as when you opt-in to receive marketing communications and news via email or when we collect sensitive Personal Data.

Do you have to give us your Personal Data?

You do not have to provide your Personal Data to us when generally navigating our Website. However, if you do not provide us with a required minimum, it may limit the services you can receive from us.

Do we process information about you without human intervention at all?

We may at times make automated decisions solely on automatic processing (like profiling), which may produce legal effects concerning you or similarly may significantly affect you. Use of automated systems / processes and automated decision-making is to ensure we give you a bespoke experience with us. Our automated decisions are personas we have created, and a user’s past behaviour, combined into a scoring model. This helps us prioritise requests and services.

How long do you keep my Personal Data?

We retain your Personal Data for as long as necessary to fulfil the purposes set out in this General Privacy Policy in accordance with applicable legal and regulatory requirements.

The retention periods of your Personal Data depend on the respective purpose the information is processed for and the respective tool such Personal Data are processed in. It is not possible to provide the various retention periods in a reasonably intelligible format under this Policy. The criteria used to determine the applicable retention period are that we will retain the Personal Information set out in this policy for as long as (i) necessary for the respective purpose, (ii) necessary to carry out our business relationship with you, (iii) you have consented to, and/or (iv) required by applicable statutory retention laws.

Sharing with third parties

To facilitate our efficient use of your Personal Data, and to provide you with content and/or resources, to fulfil a request you make of us, or to otherwise provide our services, we disclose your Personal Data identified in the “Personal Data we may collect from you in using this Website” section above, to the following third parties. :

  • To our suppliers. We engage suppliers to carry out administrative and operational work in support of our relationship with you. The supplier(s) are subject to contractual and other legal obligations to preserve the confidentiality of your Personal Data  and to respect your privacy, and they will only have access to and use the data they need to perform their functions.  The relevant suppliers are often IT suppliers (who, for example, host or support our IT systems, including information about you such as Identifiers and the information described in the “Cookies and automated technologies” section below), premises management companies (who, for example, look after physical security at our buildings, and therefore need to know about you to allow access to our buildings) and/or back office finance and accounting management providers (who, for example, need to handle details, such as Identifiers, professional or employment-related information, and financial information like a bank account number of persons in order to process accounts payable and receivable). We also engage suppliers who provide technology services and solutions who, for example, provide video interview and skills assessment tools and may need access to your Identifiers, Education and Qualifications, Correspondence and Feedback, and Social Media Information. 
  • To other members of The Adecco Group. We are part of “The Adecco Group”, an organization of related companies located across the world whom are all subsidiaries of the same ultimate parent company, Adecco Group AG (a legal entity based in Switzerland).  The Adecco Group companies perform a range of services including but not limited to temporary staffing and direct hire placement services, payroll services, recruitment and selection services, testing solutions services, career transition services, talent development services, training and education services, outplacement and international mobility services.  We may share your Personal Data with other members of The Adecco Group for different reasons:
    • information is shared with members of The Adecco Group that provide IT functions for The Adecco Group companies world-wide;
    • information may be shared with other affiliate companies of The Adecco Group locally and/or globally in furtherance of the services we or The Adecco Group provides.  A list of the countries in which we operate is available in the ‘choose your country’ function of our website at
  • Government & law enforcement. We may share your Personal Data with government, regulators or law enforcement agencies if, at our sole discretion, we consider that we are legally obliged or authorized to do so or we believe it would be prudent to do so; and/or
  • Corporate reorganization. As part of due diligence relating to (or implementation of) a merger, acquisition or other business transaction, we may need to disclose your Personal Data to the prospective seller or buyer and their advisers.

We do not sell your Personal Data to third parties.

Cookies and automated technology

Automatic Data Collection. In addition to collecting Personal Data, we may use automatic data collection technologies to collect certain statistical (non-identifiable) information about your equipment, browsing actions, and patterns. This includes (i) details about your visits to our Website, which may include traffic data and location data, date and time of access, frequency and other communication data; and (ii) information about your computer and internet connection, which may include your IP address, operating system, browser type, and host domain; and (iii) details of referring website actions and patterns.

Cookies. We may collect information from you using a “cookie.” “Cookies” are small bits of data cached or stored on your computer based on your internet activity. They can be placed on your computer both by us as well as by third parties with whom we have a relationship, such as web analytic services and advertising networks. Cookies help us track and understand how individuals use and interact with our Website. For more information on the types of cookies that we use and your ability to disable cookies, please see the “Your choices regarding your Personal Data” section below and our Cookie Policy available at

Web Beacons. We use a technology known as web beacons to collect your web log information. A web beacon is a small graphic used on a website or within an e-mail message designed to track pages viewed or messages opened. Web log information is gathered by the computer that hosts our Website (called a “webserver”) when you visit our Website. Web beacons in e-mails help us determine which of our e-mail messages were opened and whether a message was acted upon. They also help us analyze the effectiveness of our web pages by measuring the number of visitors to certain pages of our Website and how many visitors click on key elements of it.

Social Media Plug-ins. Our Website uses social media plugins (“Plugins”) from the social networks such as Facebook, LinkedIn, Twitter, and Instagram to enable you to easily share information with others. We may use information collected from the Plugins to learn about your interests and to help us better understand how to serve you. This information may include your preferences about how to contact you or further develop a business or professional relationship with you as well as demographic data.  For more information, please visit our Cookie Policy at

Do we transfer or store your Personal Data outside your home country?

Your Personal Data may be transferred and processed in multiple countries, in or outside the European Union. We shall only transfer your Personal Data countries which the European Commission believes offers an adequate level of protection to you, or where we or the Adecco Group has put in place appropriate safeguards to seek to preserve the privacy of your Personal Data.

Our business operates globally and therefore your personal data may be transmitted internationally. Where we do so, we will endeavor to ensure appropriate measures are in place to ensure the adequate protection of your Personal Data when it is so transferred, and we shall seek contractual arrangements that comply with the standards by applicable data protection authorities.

Data Security

We maintain commercially reasonable security safeguards designed to protect the Personal Data we collect against unauthorized use, disclosure, alteration or destruction. Although we aim to protect the security and integrity of the Personal Data we collect, we cannot guarantee or warrant that any information, during transmission through the Internet or while stored on our system or otherwise in any case, is 100% secure from intrusion by others. If you have reason to believe that your interaction with us is not secure or that data has been compromised, please immediately notify us of the problem by contacting us using the contact information below in the ‘Contact’ section.

Your choices regarding your Personal Data

Disabling Cookies and Managing the Collection of Your Personal Data. At any time, you can disable cookies by adjusting your browser settings. Each browser is different, so please refer to the specific instructions related to your browser to learn more about cookie-related and other privacy and security settings that may be available to you.

Please note, by disabling cookies, you may not be able to take full advantage of the services offered by our Website.  For more information, please visit our Cookie Policy at

Do Not Track. Currently we do not alter our information collection and use practices in response to Do Not Track signals.

Commercial E-mails, Newsletters, and Other Communications.  Where we send marketing or other communications to you, you may opt out of receiving any further communications by contacting us or using the ‘unsubscribe’ or ‘opt-out’ function when available. You can also exercise your opt-out right at any time by contacting us using the information listed in the “Contact” section below and providing the following information: your name, your email address, a contact telephone number, the marketing communications you would like to opt out of receiving.

Your rights

You have certain legal rights with respect to the Personal Data that you provide and/or which we obtain about you depending on the country/state where you reside.  For example, if you are a resident of the State of California, the California Consumer Privacy Act (“CCPA”) (Civil Code § 1798.100, et seq.) provides you with specific rights regarding your Personal Data depending on the nature of your relationship with us.  Additionally, by way of example, if you are a resident of the European Union, the General Data Protection Regulation (“GDPR”) provides you with specific rights regarding your Personal Data depending on the nature of your relationship with us.

Where applicable, your rights include, among others:

  • You have the right to be informed of the categories of Personal Data that we collect about you as well as the categories of sources from which the Personal Data was collected. You also have the right to be informed of the business or commercial purposes for which we use, disclose, or sell, your Personal Data as well as the categories of third parties with whom we share that Personal Data, as set forth in this General Privacy Policy.
  • :  You have the right to request that we disclose certain information to you about our collection, use, and disclosure of your Personal Data. Once we have verified your identity, we will disclose the specific pieces of Personal Data we collected about you in a portable and, to the extent technically feasible, in a readily useable format.

  • :  In certain circumstances you have the right to have your Personal Data deleted.  You may make such a request at any time, and we will evaluate if your request should be granted, however this right is subject to any legal rights or obligations we may have to retain data.  For situations where in accordance with the law, we determine that your request to have your Personal Data deleted must be granted, we will do so without undue delay.
  • We do not sell your Personal Data.  However, certain laws afford you the right to opt out of the sale of your Personal Data.
  • Unless permitted by applicable law, we will not discriminate against you when you exercise your privacy rights under the California Consumer Privacy Act or other applicable law, including by: denying you goods or services; charging you different prices or rates for goods or services, including through the use of discounts or other benefits or by imposing penalties; providing you with a different level of quality of good or services; or suggesting that you will receive a different price or rate for goods or services or a different level of quality of goods or services.
  • If you can demonstrate that Personal Data we hold about you is not correct, you can ask that this information is updated or otherwise corrected.
  • : In certain circumstances you have the right to obtain restriction of the processing of your Personal Data, or to object on certain processing thereof on grounds relating to your particular situation.

To exercise your rights, please use the contact information listed in the “Contact” section below. 

Candidates may access, review, correct or update their Personal Data in accordance with our Candidate Privacy Information Statement available at this page.

To the extent our processing of your Personal Data is based on your consent, you also have the right to withdraw your consent at any time. Withdrawal of your consent will not affect the lawfulness of any processing based on your consent before the receipt of such withdrawal.

You can also lodge a complaint about our processing of your Personal Data with your local data protection authority or regulator, as applicable.

Verifying Your Identity

To exercise the rights described above, it may be necessary for us to verify your identity or authority to make the request and confirm the Personal Data relates to you. To exercise your rights, we will collect your name, e-mail and/or telephone to verify your identity. Upon receiving your request, we may also contact you via e-mail and/or other secured communication channel to verify your identity by asking you additional security questions in order to match your identity with the data we maintain about you.

For residents of California, you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your Personal Data.  Your authorized representative may be required to submit a declaration or affidavit demonstrating that they have the authority to act on your behalf.

Once we have verified your identity, if applicable, we will disclose the specific pieces of Personal Data we collected about you, by mail or electronically, at your option, in a readily usable format that allows you to transmit the information from one entity to another entity without hindrance.

Please note that if we cannot verify your identity, we may not be obligated to provide you or your authorized representative information regarding your Personal Data.

To submit a request or for more information on how to submit a request, please contact us using the information listed in the “Contact” section below. Making a verifiable consumer request does not require you to create an account with us.

Shine the Light

California’s “Shine the Light” law (Civil Code Code § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of Personal Data to third parties for their direct marketing purposes. To make such a request, please contact us using the information listed in the “Contact” section below.

Children’s privacy

Our Website is designed and intended for adults. By accessing and/or using our Website, you represent that you are a legal adult.  If you are not a legal adult, you must have your parent or legal guardian access and use the Website for you. If you want to purchase any goods or services that may be offered on our Website, such purchase(s) must be made by your parent or legal guardian on your behalf.

Our Website is not intended for, and we do not knowingly collect information from or otherwise market our website or other materials to children under thirteen (13) years of age. If you are a parent or guardian of a child under the age of thirteen (13) and believe that he or she has disclosed Personal Data to us, please contact us using the information listed in the “Contact” section below. You may review and request the deletion of your child’s Personal Data or prohibit the further use of such information.

Changes to this General Privacy Policy

The terms of this General Privacy Policy may change from time to time. We shall publish any material changes to this General Privacy Policy through appropriate notices either on this Website or contacting you using other communication channels. The date this General Privacy Policy was last revised is identified at the top of the page in the “Last Updated” legend.


For residents of the European Union and all other geographies except for the United States:  if you have any questions, comments and/or requests regarding this General Privacy Policy or to exercise your rights with respect to your Personal Data (as applicable), please contact us by email at or by following this link.

For residents of the United States if you have any questions, comments and/or requests regarding this General Privacy Policy or to exercise your rights with respect to your Personal Data (as applicable), please contact us by email at or by following this link.