A Managed Service Provider (MSP) helps businesses streamline their Contingent Workforce Management by vetting, optimising, and managing their workforce and supplier network. An MSP provides insight into the number and cost of temporary workers, freelancers, and contractors, allowing businesses to focus on their core objectives. As your MSP partner, Pontoon becomes a single point of contact that handles the management of staffing agencies, Vendor Management Systems, and other technology partners that enable finding, hiring, onboarding, and managing workers across job categories, industries, and geographies. Continuously evolving your programme through automation, digitalisation, and cost analysis, we secure the right supply chain partners to meet your staffing needs, maximising savings and enhancing candidate quality.

The role of a Managed Service Provider is to simplify the process of identifying, vetting, onboarding, and managing your external workforce and supplier network. An MSP acts as the single point of contact, handling contract negotiations, performance management, workforce compliance, and vendor consolidation. At Pontoon, we add value as your MSP by driving a culture of innovation and evolution from day one. By sharing market insights and suggesting enhancements and new service options, we are dedicated to continuously monitoring and enhancing processes. First-generation MSP clients can expect a proven implementation method that drives programme adoption and transparent communication. Through risk mitigation and worker classification, we make sure your contingent workforce management strategy is safe from regulatory and compliance risks.

MSP services encompass workforce planning, vendor management, worker onboarding, workforce compliance, performance monitoring, score-carding, audit checks, reporting, and market intelligence. At Pontoon, we add value to MSP programmes by consistently identifying efficiencies and maximising Vendor Management Systems functionalities, giving you full visibility into your contingent spend and headcount. We offer intuitive analytics dashboards that provide insight into supplier performance and the average time-to-fill rates for specific roles. By vetting, auditing, and optimising the talent supply chain, we ensure that high-quality candidates are matched with the right jobs and correctly classified to meet your staffing needs. We enhance governance, compliance, and risk mitigation through the knowledge of local practices, laws, and regulations verified by a network of Pontoon and the Adecco Group’s employment experts.

Your MSP partner should have a track record in managing similar workforce requirements in your industry. When choosing a Managed Service Provider, you should assess their technological capabilities and look for efficient workforce management services, contract management, and reporting. Flexibility and global reach are also crucial in adapting to evolving workforce demands. As a solution of the Adecco Group, Pontoon delivers scalable Contingent Workforce Management processes that span over 60 countries and 600,000 temp workers annually. We serve various industries, including FMCG, financial services, energy & utilities, life sciences, and technology, supporting our clients’ staffing needs for manual labourers, skilled tradespeople, knowledge workers, and other white-collar professionals. By reporting on time-to-fill rates, supplier performance, talent supply & demand, and programme performance, we ensure your contingent workforce strategy amplifies your success.

Managed service provider models include vendor-neutral MSP, master vendor MSP, and hybrid MSP. Vendor-neutral MSPs work with a range of staffing agencies to select talent impartially. Master vendor MSPs collaborate with a single staffing agency but can access others if necessary. Hybrid MSPs combine both models, offering more flexibility. Pontoon’s dynamic approach to these models allows us to customise Managed Service Provider programmes to fit all your Contingent Workforce Management needs. Within our MSP service, you will also find Services Procurement and Direct Sourcing offerings. In the Services Procurement capacity, Pontoon acts as your strategic coordinator of services spend and SOW management. As experts in Direct Sourcing, we leverage employer-branded communities of candidates interested in your brand to give you all the benefits of perm hiring within your contingent workforce strategy.

Managed Service Provider (MSP) best practices are vital for efficient Contingent Workforce Management. Starting with a swift and structured implementation with clear governance and efficient change management methodology, Pontoon’s best practices for MSP evolve together with your programme. Whether you are a first-generation or experienced MSP user, our managed services (MSP) best practices encompass every aspect of your staff augmentation strategy – from supplier management and optimisation to incorporating diversity hiring strategies through a network of certified diversity suppliers. Keeping customers at the heart of everything we do, we invite them to roundtables and workshops to co-create roadmaps and discuss emerging technologies that can further automate and digitalise Contingent Workforce Management (CWM). We improve service consistency, transparency, and performance outcomes in line with industry-leading SLAs and KPIs, ensuring our customers’ workforce strategies are closely aligned with their business goals.