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Our Pontoon Analytics team assessed the operational health of the MSP programme for our financial services customer.
By looking at multiple variables across several reporting periods, we found areas where we could increase sustainability and enhance performance.
All findings were backed by our Pontoon Analytics team.
Our analytics team created a set of operational reporting metrics that highlighted YOY and month-to-month variances within programme spend and other SLAs.
They were able to provide quality insight on our customer’s spend and headcount figures at various intervals.
Potential weaknesses and deficiencies were also identified and could be proactively addressed to eliminate future risk.
Through our team, we identified reasons such as:
We were also able to increase 54% in on time fills.