How we drove consistency and challenged the findings through OPEX | Pontoon

How we drove consistency and challenged the findings through OPEX

Summary

A challenging onboarding process

Our customer, a leader in the technology and communication industry, faced challenges in their existing onboarding process stemming from highly manual tasks and lack of basic features within their VMS.

The challenge

Designing a roadmap

We needed to design a complete roadmap for driving consistency from implementation to operations and underpin it with experience.

How we helped

Leveraging our partnerships

Through the Adecco Group ecosystem, the global partnership with an RPA integrator, and deep gap analysis, our OPEX team designed a roadmap to pave the way to consistency.

Upon project deployment, Proof of Concept was included to be delivered before a complete implementation for all processes.

Impact

Realised cost savings and gaining hours back

Our customer was able to save 514.8K€ in operational costs over a three-year period.

They also gained 10 hours per week of dedicated stakeholder sponsorship collaboration.

Related Case Study
Case Studies
X