Custom Client Care for Unmatched Service Delivery

When a new Vendor Management System was launched within our global technology client’s talent program, many previous processes were disrupted. Our OPEX team resolved process issues by creating a ticket tracking instance to effectively carry out root cause analysis, a quality audit of each process, and resource modelling to allocate tasks to program support individuals.

The solution created dashboards for granular visibility and resolution monitoring by client stakeholders and program leadership.  Ultimately the team created a white-glove service team called Project Administration dedicated to helping business units navigate through challenging processes.

 

 

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