Implementing an efficient onboarding tool was necessary to fix an outdated and time-consuming onboarding process for our Tech & Consulting client. The existing communication channels created unnecessary back and forth, which added to the candidates’ onboarding time and delayed start dates.
To support our customer, we implemented a consistent and efficient process with s proprietary remote onboarding tool, Pontoon ON. Previously, onboarding new workers took nearly six business days, but our automated solution now completes the process in less than one business day.
The existing onboarding process was time-consuming, manual, and inconsistent for both candidates and hiring managers. It led to more requisition escalations, increasing time-to-hire and creating compliance risk. Our goal was to automate tasks, effectively communicate instructions and documentation needs. Ultimately, we aimed for significantly reducing the time-to-start for new hires.
We implemented Pontoon ON to streamline the onboarding process. Since this was a new tool within the programme, we drove adoption through weekly touchpoints with our key stakeholders. This helped with buy-in and early adoption.
The solution expedited the multi-step onboarding process by removing communication bottlenecks and ticking compliance requirements off the list.
Pontoon ON’s automated workflow let hiring managers focus on critical business needs, providing a seamless experience for candidates and clarity for our supplier partners.
Pontoon ON improved time to onboard by 150% – from 5.5 days to 0.8 days in just six months.
This enhancement created a standard best practice and improved the experience for hiring managers, supplier partners, and new hires.
“The Pontoon ON (onboarding notifications) have helped us in responding promptly to the onboarding process steps. In cases we miss out, the second and three reminders help in completing the process on time.”
Hamza Noor – TeamLease Services Limited
