Achieving Key Results Within a Services Procurement Program



Our client, a leading learning and media company based in the Netherlands was in the midst of their digital transformation when they came to us for help managing their growing workforce. We held a Services Procurement agreement with this client which enabled us to quickly increase and decrease their workforce as needed. As part of their global digital transformation strategy, our client planned to migrate from an omni-channel messaging model to a more digital product offering in addition to improving the range of products. This would mean a drastic increase in the number of IT resources they would need to successfully implement these changes. Another goal our client had was to rediscover themselves including product strengths and their services offerings to remain as competitive as possible within their space. Their final goal of this process was to establish increased efficiencies after several acquisitions they had made over the past 5 years. To accomplish these strategic objectives, our client selected Pontoon as their human workforce solutions provider to help them attract, retain, engage the best talent to ensure a successful digital transformation plan.

Our Approach


To begin, we examined the existing supplier base and compared their performances to the roles that would need to be filled in the weeks and months ahead. Upon determination that the right suppliers were not in place to serve our client, we completed an exercise to refresh the supplier mix. The new ecosystem of suppliers was now capable of hiring the right talent for our client and compete with tech companies vying for similar talent. This refreshed supplier base was built on a tiered, scoring system that enabled merit-based practices and produced exactly the right results to meet client mandated metrics and job roles.

Client Results


Now that we had the right supplier mix, filling the right roles, our client’s digital initiatives were on track with their overall transformation strategy. As a result of our supplier mix and service fulfilment, our client was able to improve the profitability across all three of their strategic business units. We also recommended preemptive actions that would help our client to remain competitive for months to come. The growth that resulted from our Services Procurement solution enabled our client to become one of the fastest-growing companies within their industry. Most importantly, our client was able to realise a savings of ~ 3 MM Euros which strengthened their financial standing.

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