Our customer had been managing their contingent workforce internally for more than 15 years.
They were using outdated tech, their supply chain was a mess, and they had almost no meaningful data to help them improve things.
We spent two years evolving the programme.
Since then, our customer’s been able to bring on new talent quickly and cost-effectively, drive their transformation projects and reinvest savings from our programme into their digital transformation agenda.
It’s hard to overestimate the importance of visibility in an organisation. And a lack of visibility is exactly what was preventing our customer — one of the 10 largest banks in the US — from working towards their goals.
The company’s hiring managers had been handling their contingent workforce through an internal programme for over 15 years — an enormous task with over $700M in annual spend.
Their supply chain had spiralled out of control, and a range of clunky VMS technologies gave them almost no meaningful intelligence.
No intelligence with which to inform the business’s wider contingent talent strategy.
We were brought on to bring the company’s contingent workforce programme up to date. Our key objectives were to:
Some of the key enhancements Pontoon’s team implemented within the contingent program included:
During the transition from an internally managed program to an outsourced program under Pontoon leadership, our team had to manage very closely the change management efforts across the organisation – winning over internal client members and long-standing suppliers who would ultimately be affected by the change in the program.
A key to Pontoon’s change management approach and dialogue was the use of meaningful data and the impact this data had on the decision making of the client. Our teams led with data in our stakeholder conversations which has allowed for an accelerated road map and more powerful results.
“The Pontoon team has been tremendous throughout the whole process. I was really happy with how easy they made everything. This was my first experience bringing on a contractor, and they made it very fast and easy. Kudos!!”
– Hiring manager at client
With the noted enhancements Pontoon’s team has implemented in our client’s contingent labour program the results within a short time frame have been powerful and have led to more strategic decisions in the overall talent strategy of the bank:
With the above results our client has been able to bring on talent quickly and at the right cost to drive their transformation projects while also allowing them to reinvest savings from our program into their digital transformation agenda.
Our research partner — Ardent Partners — found that 37% of best-in-class organisations use analytics and business intelligence tools to make decisions about their future use of contingent labour.
Key to their success is real-time reporting, agile analytics, and deep-dive functionalities that let them manage their contingent workforce with precision.
We took this research onboard during the two-year programme evolution for our customer.
How we helped
Our team focused on enhancing two main pillars of the contingent workforce programme:
Our team built and implemented a data visualisation tool during the two years working on the programme transformation.
The customer now has access to meaningful data and metrics on their contingent workforce, including:
This data formed the basis of our supply chain optimisation across the programme, and a key part of our change management strategy.
Supply chain optimisation
The company’s supply chain was growing uncontrolled, despite being unengaged and low-performing.
Our team took over all Master Services Agreements in the supplier ecosystem and implemented new rules of engagement, as well as scorecards and a universal rate card for the entire supply chain.
And because we know supplier-customer relationships are a two-way street, we introduced supplier town halls and a rewards programme to build trust, engagement and loyalty.
We also implemented a data-driven supplier distribution and shortlisting strategy, which safeguards the quality of the supply chain as a whole.
Finally, our team addressed misclassified spend between SOW and staff augmentation categories by creating new, user-friendly service offerings: team in a box, bulk buy, and advanced technical screening.
We implemented some pretty huge changes for this customer in a relatively short space of time.
Our team did a lot of change management work within the organisation, talking to — and winning over — those internal stakeholders and long-term suppliers who would be affected by the programme transformation.
A key to our change management approach and dialogue was the use of meaningful data and the impact this data had on the decision making of the customer.
Our teams led with data in our stakeholder conversations which has allowed for an accelerated road map and more powerful results.
Just two years of work on the contingent workforce programme has had powerful results for our customer.
They’re now able to make strategic decisions that drive the programme forward in line with the company’s overall talent strategy.
Some of the key improvements we’ve made:
As a result of our work, the customer has been able to bring on talent quickly and at the right cost to drive their transformation projects forward.
They have also been able to reinvest the savings from our programme into their digital transformation agenda.
“The Pontoon team has been tremendous throughout the whole process. I was really happy with how easy they made everything. This was my first experience bringing on a contractor, and they made it very fast and easy. Kudos!”
– Hiring manager at customer