For our first-generation RPO implementation, we needed to enhance our communication to improve customer experience for our Life Sciences and Industrials client. Cost and language complexities in this multi-country solution led to confusion.
We developed a corrective action plan to improve communication and eliminate misunderstandings, resulting in a better experience for stakeholders and winning over hiring managers. More than that, we decreased the time to fill positions by 13%, reducing it from 45 days to 39 days.
With the rollout of our new program across multiple countries, fostering hyper-care and open dialogue became crucial. Many stakeholders and hiring managers had never engaged with a Recruitment Process Outsourcing partner before, making it imperative to demonstrate the value of our solution.
To effectively manage this transition, we implemented a high-touch change management strategy centered around proactive communication and collaborative problem-solving. This approach was essential in ensuring a seamless integration and garnering enthusiastic support for our solution.
First, we enhanced our team by bringing in an experienced Project Manager to swiftly address customer feedback and focus on their specific needs. This proactive approach was key to building stronger relationships and trust with stakeholders.
Next, we improved responsiveness by implementing new performance indicators and monthly calls for idea exchange and data sharing. These measures facilitated continuous improvement across our operations.
And finally, our local team underwent restructuring to include native speakers and leverage local expertise. We also used remote support to efficiently manage fluctuating hiring volumes and optimise resource allocation. These changes bolstered our operational capabilities and ensured tailored, responsive service delivery.
Our stakeholders were so pleased with the RPO implementation that extended the programme long-term to include additional locations.
Moreover, the Recruitment Process Outsourcing programme enhancements resulted in:
