How we enabled total visibility for a technology & communications customer

How we enabled total visibility for a technology & communications customer

Summary

Missing the mark on reporting capabilities

In our customer’s existing VMS tool, reporting capabilities were not meeting the needs of the procurement team and hiring managers.

 

 

The challenge

Joining automation and speed

There was minimal visibility for in-flight requisitions.

This inhibited both the programme team and our customer stakeholders from seeing real-time req statuses.

How we helped

Creating a customised dashboard

Our Pontoon Analytics team created a Programme Open Aging Dashboard in the customers reporting system.

This new dashboard was programmed to update multiple times per day, allowing our programme team and customer stakeholders to have the proper insight into their open positions.

Impact

Total visibility

The live dashboards led to a steady increase in meeting SLA targets, totalling 30%.

Visibility to all req statuses increased, with the programme team and stakeholders able to view detailed information regarding their progression in the hiring process.

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