As a result of the COVID pandemic, our customer experienced unprecedented product demand but suffered inconsistent worker availability and absenteeism hovered around 20%.
Our customer has a corporate culture of excellence, and the quality of their people is a key competitive advantage.
Despite the circumstances, we couldn’t allow for a drop in the quality of hires
We knew that the best candidates are not available for long as various industry sources mention that top-quality talent is off the market within ten days.
With growing recruitment needs, hiring managers needed to focus on production and distribution, not hiring.
It was calculated that the customer’s hiring managers were collectively spending 90K hours annually interviewing candidates for entry-level and lower skill level positions.
Redeploying that time back to their customers, to production and distribution was a high priority.
Our customer needed a solution to source, screen, interview, and hire quality candidates in the shortest time possible.
Our solution was to centralise the entire recruitment function within our delivery team.
Having supported the customer with full-time recruitment for several years, our experts knew their requirements very well.
By developing our end-to-end, source-to-hire solution, we eliminated the bottlenecks in the process and took a scientific approach to candidate selection.
For sourcing, we applied our Talent River method to ensure just-in-time delivery.
Our chatbot recruiting assistant searches the web 24/7 looking for talent that matches the personas we developed to meet the customer’s staffing needs, engages candidates and invites individuals who meet our standards to join the talent community.
When a new requisition is created, we immediately tap this talent source and invite matching candidates to apply, keeping them engaged, as evidenced by exceptionally high open and click-through rates.
To screen for quality, candidates answer a series of questions and take assessments specific to the job; less than half pass this stage.
Successful applicants are invited to schedule an interview with our centralised team of interview experts who use interview guides specific to each role, developed based on targeted selection principles.
Hiring decisions are supported by a composite score, which factor in the candidate’s assessment and interview results.
Applicants with a passing composite score receive a verbal offer within 24 hours.
Typically, we extend the offer on the same day, further reducing time-to-fill.
We also created a silver-medalist talent base to tap when opening new requisitions.
“As the RXO provider to a leading food manufacturer, we needed to find a way to take the time spent interviewing off the plate of the hiring managers so they could focus on meeting the increased customer demands during the pandemic. Rapid Hire was a way for managers to spend more time getting new hires up and running and focus on bringing their product to market.”
Brandy Cline, VP Portfolio Manager at Pontoon
We kicked-off the expanded solution at the start of 2021, filling all of the requisitions opened on Monday, 4th January by the end of the week.
Time-to-fill was reduced from over 40 days to five during the first week of delivering the revamped service.
Within the first two weeks since launch, we extended offers to 62 applicants for 88 open positions.
The new process now takes two days from the candidate application to a scheduled interview, while the average time-to-fill is only seven days.
Applicants are moved through the process quickly, as we no longer have to wait for hiring managers to select and interview candidates.
Instead, our experts assess them as soon as they enter the process.
Our rapid hire solution’s speed ensures that the customer gets the best talent the market has to offer before the competition.
While the current solution applies to entry-level roles, phase two will expand the solution to additional positions that are higher-skill roles.
Further iterations will also include pre-recorded video interviews to enhance the candidate experience and further reduce time-to-fill.
To find out how Pontoon Solutions can help you get the right work done contact us on info@pontoonsolutions.com
